Refund policy

RETURN POLICY

Last updated: August 18, 2026

To start a return, you can contact us at info@salomeamsterdam.com.

If your return is accepted, we will send you an email with instructions on how and where to send your package. Items returned to us without prior authorization will not be accepted. Return shipping costs are the responsibility of the customer and will be deducted from the refund amount.

Return costs are as follows:

• Netherlands: €6.55

• Belgium: €6.55

• Germany: €6.55

Cooling-off Period: 14 Days Statutory, 30 Days Extended Courtesy By law, you have the right to cancel your order within 14 days of receipt without giving any reason. As an additional service, we extend this period as a courtesy to a total of 30 days after receipt.

Note: During the statutory 14-day period, you may inspect and try out the product as you would in a physical store. For the additional courtesy period (days 15 through 30), the item must be unworn and in its original condition, as further detailed below.

For any questions regarding returns, you can always contact us at info@salomeamsterdam.com.

Right of Withdrawal Button If you wish to fully revoke your purchase or cancel a purchased service within the statutory 14-day cooling-off period, you can do so easily with a single click. Visit our Right of Withdrawal page to use the digital withdrawal button directly.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. In such cases, we will resolve the issue for you, and we will cover the return shipping costs.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Item Condition for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and with any tags or hygiene seals attached. Upon inspection, we will objectively assess the condition of the product. If an item shows signs of wear, careless handling, or damage beyond what is necessary to establish the nature and characteristics of the product (as you would in a physical store), we reserve the right to refuse the return in whole or in part, or to deduct a reduction in value from the refund amount. This does not apply to damage that was already present upon receipt — please report this immediately as described under 'Damages and issues' above.

Lapse of Discounts Upon Return If returning (part of) an order causes a shipping, order, or product discount to no longer apply, the value of the lapsed discount will be deducted from the refund amount.

14-Day Statutory Cooling-off Period in the EU Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@salomeamsterdam.com.

Liability and Missing Package Investigations We remain responsible for your order until it has been delivered to the specified address. If a shipment goes missing, we will always initiate an official investigation with the carrier. The outcome of this investigation is binding and determines your eligibility for a refund or replacement.

Note: If you explicitly authorize the carrier (e.g., PostNL or DHL) to leave the package unattended (for example, "leave in garden" or "safe place"), the risk of loss or theft legally transfers to you as the recipient at the moment the delivery driver places the package there. We do not reimburse missing packages for which leave-at-door permission was granted.

Disputes If we cannot resolve an issue together, you can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. You can find our email address at the top of this policy.